However, should something go wrong, our Internal Complaints Procedure will ensure that your concerns are fully investigated and addressed within the timeframes provided by our regulators, the Financial Conduct Authority (FCA) and the Financial Ombudsman Service (FOS).
Please contact us as soon as possible to help us understand the issue.
You can contact us via Online Chat, e-mail or via our Helpdesk.
If your complaint is not resolved, you may be entitled to refer your concerns to the Financial Ombudsman Service. For more information see: www.financial-ombudsman.org.uk
Should you wish to discuss any element of your complaint, you can contact us on 0161 826 4204, or alternately, you can e-mail us at Complaints@carbenefitsolutions.co.uk
Our office hours are 9am – 5pm Monday to Friday.