Internal Complaints Procedure
Car Benefit Solutions Internal Complaints Procedure
At Car Benefit Solutions, we are committed to providing our customers with a high level of care and service.

However, should something go wrong, our Internal Complaints Procedure will ensure that your concerns are fully investigated and addressed within the timeframes provided by our regulators, the Financial Conduct Authority (FCA) and the Financial Ombudsman Service (FOS).
If you want to raise a complaint

Please contact us as soon as possible to help us understand the issue.

You can contact us via Online Chat, e-mail or via our Helpdesk.

From the day we receive your complaint, we will:
Where it has not been possible to resolve your complaint within 3 working days, we will:
We will keep you informed of the progress of our investigation by:
When we have concluded our investigation, we will:

If your complaint is not resolved, you may be entitled to refer your concerns to the Financial Ombudsman Service. For more information see:

Should you wish to discuss any element of your complaint, you can contact us on 0161 826 4204, or alternately, you can e-mail us at

Our office hours are 9am – 5pm Monday to Friday.