Service Status
Find the latest information on the status of our systems.
Current Situation
Platforms
All customer platforms are currently available.
Platforms
Customer platforms are experiencing some disruptions.
Systems
All business support systems are currently available.
Network
All network infrastructure is currently operational.
If you are experiencing an issue with one of our systems or would like to report a disruption, get in touch.
CBS Portal
Producing quotations on the CBS Portal is taking longer than normal due to an issue with one of our data providers. Our team are working hard to resolve this as soon as possible.
Last update:
1.15pm - 30.03.2026
Next update due:
3.15pm - 30.03.2026
Call: 0161 826 0000
Our Customer Experience Team is available on the phone Monday - Friday, from 8.30am to 5.30pm.
Online Chat:
Talk to our Customer Experience Team in working hours, or Neil, our virtual assistant out of business hours.
Drop the Customer Experience Team an email and we'll respond as soon as we can.
CBS Portal
The CBS Portal is currently unavailable. Our team are working hard to resolve the issue and get it back up and running as soon as possible.
Last update:
16.02.26 11.30am
Next update due:
16.02.26 3.00pm
CBS Portal
Some users may experience intermittent issues accessing the Portal. This may include unsuccessful login attempts, pages failing to load or timing out. Our team are working hard to resolve the issue and get it back up and running as soon as possible.
Last update:
16.02.26 11.30am
Next update due:
16.02.26 3.00pm
Finance and Operations Systems
Experiencing delays. Our team are working hard to resolve the issue as soon as possible.
Last update:
16.02.26 11.30am
Next update due:
16.02.26 3.00pm
Emails
Some users may be experiencing delays in receiving our automated emails due to an issue with our email delivery provider.
Last update:
16.02.26 11.30am
Next update due:
16.02.26 3.00pm
Emails
Some users may be experiencing delays in receiving our automated emails due to an issue with our email delivery provider.
Last update:
16.02.26 11.30am
Next update due:
16.02.26 3.00pm
CBS Helpdesk
Experiencing issues. Our team are working hard to resolve the issue as soon as possible.
Call: 0161 826 0000
Our Customer Experience Team is available on the phone Monday - Friday, from 8.30am to 5.30pm.
Online Chat:
Talk to our Customer Experience Team in working hours, or Neil, our virtual assistant out of business hours.
Email: help@carbenefitsolutions.co.uk